Following a customer complaint, a service initiated an investigation concerning an experience at the “Araneta” store located within the “Furniture Market.” The individual who contacted the service reported difficulty purchasing kitchen furniture, noting that the desired items were situated on the second floor. Accessing this level required using only stairs. The complainant stated that despite contacting the store’s employees, they were unable to receive assistance and consequently had to leave the premises.
In response to the complaint, representatives from the company managing the facility acknowledged the accessibility issue. They confirmed that, due to the building’s existing technical structure and the absence of an elevator, patrons with limited mobility or those using wheelchairs cannot reach the second floor level. However, the company representatives also outlined a potential solution for customers intending to buy goods from the upper level.
They stated that, if required, the items housed on the mezzanine level could be transported down to the ground floor for customer collection. This incident highlights ongoing discussions regarding accessibility within commercial store environments, particularly when dealing with specialized goods like large pieces of furniture. The investigation aims to review operational procedures to better accommodate all potential patrons of the market.
Topics: #store #furniture #buy
