An investigation was prompted after an 82-year-old woman filed a complaint regarding the use of discounts associated with the “Žalia stotelė” mobile application. The woman reported that she was unable to utilize the discounts that were supposedly offered through the app because she did not possess it. She explained that this situation required her to wait at the cash register and seek assistance from other patrons.
The woman further elaborated that while she owns a smartphone, its use is limited primarily to communication. She noted that many elderly individuals face challenges with digital applications, citing issues related to lacking digital skills, poor eyesight, and concerns regarding personal data security. When the service contacted the “Žalia stotelė” network for clarification, representatives confirmed that the loyalty app is not the sole method for accessing discounts.
They advised that alternative methods, such as printing a special code, are available. However, the network representatives acknowledged that the app is not the only means by which the benefits can be claimed. This clarification indicates an understanding that reliance solely on the mobile platform is not appropriate for all customers.
Topics: #not #offered #woman
